Frequently Asked Questions

Answers about quotes, payments, turnaround, delivery, and file preparation.

Fill out our quote form, call 0788594453, or message us on WhatsApp. We typically reply within 24 hours — often much faster.
We accept Mobile Money (MTN & Airtel), bank transfer, and cash at our shop on KN 87 St, Kigali. For international clients, we can arrange bank transfer in RWF or USD.
Standard jobs: 2–5 business days. Rush and same-day options are available on select products — call before 11 AM for same-day service. Large event orders should be booked at least one week ahead.
Yes. We offer delivery across Kigali and nationwide shipping. Event packages can be delivered directly to your venue or hotel.
PDF is preferred for print-ready files. We also accept AI, PSD, PNG, and JPG. Our team offers free file review and can help prepare artwork if needed.
Pricing depends on quantity, materials, finishing, and urgency. Request a free quote and we will confirm the final amount in writing.
Absolutely. Send your artwork by email or WhatsApp before you travel. We'll have banners, badges, brochures, and giveaways ready for pickup or hotel delivery when you land.
Fresh Print is on KN 87 St, Kigali, Rwanda. Open Monday–Friday 8 AM–6 PM, Saturday 9 AM–2 PM.

Still Have Questions?

We're happy to help — reach out anytime.

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